Last updated: 7 March 2026
These Terms of Service ("Terms") govern your access to and use of the VerusLink platform, including the Vero AI assistant, the CRM, and all related services (collectively, the "Service") operated by NB Performance Pty Ltd ABN 25 675 763 050, trading as VerusLink ("we", "us", "our"). By signing up for or using the Service, you agree to be bound by these Terms.
VerusLink provides an AI-powered administrative assistant ("Vero") delivered primarily via Telegram, along with a web-based CRM and supporting tools. The Service is designed to help small businesses automate administrative workflows including email drafting, contact management, follow-up scheduling, document generation, and client communication.
Vero operates as an assistant under your direction. All emails drafted by Vero are subject to your review and approval before sending. Vero does not send communications on your behalf without your explicit authorisation.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By creating an account, you represent that all information you provide is accurate and complete.
To use the Service, you must create an account by providing your name, email address, and business details. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.
The Service is offered under three subscription tiers, billed monthly in Australian Dollars (AUD):
| Plan | Monthly Price (AUD) | Includes |
|---|---|---|
| Vero | $499/mo + one-time setup fee | Full platform: AI assistant, CRM, receipts, mileage, time tracking, invoicing, lead prospecting, meeting prep, document generation, competitive intelligence, full automation suite |
Prices are exclusive of GST where applicable. We reserve the right to change pricing with 30 days' written notice. Price changes do not apply retroactively to the current billing period.
Subscription fees are billed monthly in advance via Stripe. By providing your payment details, you authorise us to charge the applicable subscription fee to your nominated payment method on each billing date.
You retain ownership of all data you submit to the Service, including contacts, documents, and email content. We do not claim any intellectual property rights over your data. Our use of your data is governed by our Privacy Policy.
You are responsible for ensuring that you have the right to submit any personal information of third parties (such as your clients' contact details) to the Service and that doing so complies with applicable privacy laws.
If you connect your Gmail account to the Service, you authorise Vero to access your Gmail data within the scopes you approve (gmail.readonly and gmail.compose). You may revoke this access at any time through your Google Account settings or by contacting us. Our use of Gmail data complies with the Google API Services User Data Policy, including the Limited Use requirements.
You agree not to use the Service to:
We reserve the right to suspend or terminate your account immediately if you breach these acceptable use terms.
The Service, including its software, design, branding, and documentation, is owned by NB Performance Pty Ltd and is protected by Australian and international intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the subscription term.
We aim to provide reliable, uninterrupted access to the Service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.
The Service uses artificial intelligence to draft emails, generate documents, and provide suggestions. AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. You are solely responsible for reviewing, editing, and approving all AI-generated content before use. We are not liable for any consequences arising from your reliance on AI-generated content without adequate review.
To the maximum extent permitted by law, NB Performance Pty Ltd, its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded or limited by agreement.
You agree to indemnify and hold harmless NB Performance Pty Ltd, its directors, employees, and contractors from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your breach of these Terms, or your violation of any law or third-party rights.
Either party may terminate these Terms at any time:
Upon termination, you may request a copy of your data within 30 days. After 90 days, we may permanently delete your data.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the effective date.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and NB Performance Pty Ltd regarding your use of the Service and supersede all prior agreements, representations, and understandings.
If you have any questions about these Terms, please contact us:
NB Performance Pty Ltd, trading as VerusLink
ABN 25 675 763 050
Email: james@veruslink.au